“I really feel like rover was once higher however then everybody began speaking about ‘oh it’s a straightforward facet hussle’ so now it’s a whole lot of bums searching for a straightforward examine who don’t truly care”
A grieving pet proprietor who misplaced her beloved canine Peppa is demanding solutions from Rover, a service that “connects pet dad and mom with a nationwide community of pet sitters, daycare suppliers, and canine walkers.”
Eira (@ultraeira) uploaded a tearful video to TikTok the place she implored different customers on the appliance for any suggestions/avenues she may take to assist get her beloved pal again.
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Within the video, she states that the method of securing a canine boarder by Rover was a “nightmare” and that the worker the appliance matched her with had a particularly suspect previous as an animal caretaker who lied about her authentic deal with after which grew to become aggressive and combative after she requested the lady the place her pet was.
Eira went on to say that, as of this writing, she has but to be reunited with Peppa. She’s contacted authorities concerning the challenge in addition to the one who misplaced her canine within the first place and the appliance, however thus far, nobody has helped her discover her canine.
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“Okay so put a finger down for those who booked with Rover for the primary time with a lady named Tracy who lied about her total profile, provided to select up and drop off your canine, proceeded to lie about the place she lived and when she gave you her deal with if you got here house a day after you left for trip as a result of she knowledgeable you that she misplaced your canine 7 hours after it truly occurred and if you realized the place she lives it is an hour and a half away from the place she had beforehand advised you earlier than reserving…”
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The TikToker continued together with her run-on relegation of the story, “You confirmed as much as her home and see that it is nothing like the photographs. You go seek for your canine and the following day with out luck you come with a skilled canine sniffer canine to assist monitor your canine. The girl proceeds to name the cops on you, calling you a psychotic b— identical to your canine. She blocks your quantity and bans you from her property.”
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She went on, “All through the search you study increasingly more lies concerning the girl, the issues that she’s doing with regard to holding your canine secure you proceed searching for 5 days across the neighborhood and your canine continues to be lacking.” She then places her finger down, persevering with with the motif of highlighting the trauma of dropping her pet, one thing she attributes to the Rover app’s lack of thorough vetting of its contracted workers.
“And put one other finger down for those who discovered that mentioned girl received banned from Rover over a 12 months prior based mostly on screenshots that she posted on her private enterprise TikTok that Rover claims that it was below one other particular person’s identify although the emails are particularly addressed to Tracy.”
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She places a second finger down earlier than the video cuts to her speaking into the digital camera, outdoors of the “put a finger down” bit: “So I have been attempting to determine a option to movie this video and acquire consideration on the matter as a result of there’s so much, there’s heaps and many particulars that received into this story and it is exhausting to place all of it into one video and nonetheless preserve folks following.”
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“However the principle level is that this girl utterly lied about every part and now my canine has been lacking for 5 days. I’ve looked for her for hours on finish. Each single day since she went lacking. The girl has since deserted me I’ve put up fliers in every single place, I’ve went across the neighborhood speaking to everybody I can, everybody within the space that I may, within the city that I may, the police have gotten concerned.”
“They have not been capable of do something, yeah, I am simply at a loss I do not know the place to show from right here, I have not heard from Rover in a couple of days, I have not heard from this girl, I am utterly alone on this and I am seeking out within the space, that I am utterly unfamiliar with and that my canine is totally unfamiliar with, and I…yeah, I would like your assist I do not know what to do,” she says on the finish of the video.
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TikTokers who responded to her video had a slew of suggestions and completely different routes Eira may take into discovering her canine once more: “POST A PIC OF YOUR DOG AND WHAT AREA??” one particular person wrote.
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One other particular person mentioned that she may most likely sue Rover for the error, citing a serious mistake on their half in not guaranteeing that the person employed for the job was reliable and succesful: “You can probably sue them as a result of they promise the individuals who had been pet sitting are verified and reliable. A rover misplaced my canine and so they searched all night time till they discovered them.”
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One viewer thought that the destiny of Peppa was clear: the particular person stole Eira’s canine and offered her for revenue: “She offered your canine I am so sorry put up pics of your canine! take her to court docket and rover too, hugs”
One other particular person mentioned that they, too, have heard tales involving poor buyer experiences with Rover: “in my city, this occurred with the SAME Rover particular person and she or he misplaced 5+ canine over a yr. Just one made it house”