[Bergamo, Italy] FlixBus, a number one participant within the transportation business, finds itself below scrutiny because the highlight turns to its insurance policies relating to musical devices following a public plea from Alexandra Kazakova, an aspiring jazz guitarist. The incident has sparked a broader dialog in regards to the therapy of musicians and the necessity for consciousness amongst transportation professionals.
In a heartfelt letter addressed to André Schwämmlein, CEO of FlixBus, Alexandra Kazakova sheds mild on the challenges musicians face when touring with devices. Regardless of a number of makes an attempt to speak – emails, SMS, WhatsApp, and reaching out by way of Instagram – Alexandra has confronted per week of silence, questioning the responsiveness of FlixBus’s customer support.
The crux of Alexandra’s message revolves round a plea for understanding and respect for musicians’ devices throughout transit. The frustration extends to the dearth of acknowledgment and responsiveness from FlixBus, elevating considerations in regards to the firm’s dedication to customer support.
“After 17 years of working in hospitality, I by no means thought that it may very well be attainable to simply block your clients as an alternative of responding to them. A brand new method to do enterprise, certainly! Main by instance couldn’t have been finished higher! Kudos, André! The maestro of customer support,” remarks Alexandra, highlighting the irony within the CEO’s silence.
The decision for change isn’t just in regards to the inconvenience but additionally about recognizing the sentimental worth connected to musical devices. Alexandra’s case brings to the forefront the necessity for bus firms to teach their employees on the fragility of musical devices and the significance of treating them with care.
So as to add context to the scenario, Alexandra features a LinkedIn put up from André Schwämmlein himself, emphasizing the dissonance between the CEO’s public statements and the alleged disregard for buyer considerations.
Alexandra desires to create consciousness in regards to the particular incident and the broader subject of musician-friendly journey insurance policies. Alexandra’s well mannered and constructive method invitations a dialogue, urging FlixBus and different transportation firms to rethink their insurance policies and prioritize the wants of musicians.
For these enthusiastic about becoming a member of the dialog or supporting the trigger, please go to https://chng.it/LXRdk7D85z